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MuAPI.ai

Refund Policy

Last updated: April 4, 2026 · Vadoo Internet Services Private Limited

Welcome to MuAPI.ai, operated by Vadoo Internet Services Private Limited (“MuAPI”, “we”, “us”, or “our”). This Refund Policy explains when refunds may be issued for purchases made on https://muapi.ai.

By purchasing or using MuAPI services, you agree to this Refund Policy.

1. No Refunds for Used Credits

MuAPI provides API-based AI services that incur upfront infrastructure and third-party model costs.

  • All credit purchases are non-refundable once used
  • Partially used credits are not eligible for refunds
  • API usage charges are non-refundable

Once credits are consumed, refunds cannot be issued under any circumstances.

2. Subscription Refunds

Monthly Subscriptions

  • Monthly subscriptions are non-refundable once the billing period begins
  • You may cancel anytime
  • Cancellation stops future billing only
  • No partial refunds for unused time

Annual Subscriptions

Annual plans may be eligible for refund only if:

  • Refund requested within 7 days of purchase
  • No significant API usage occurred
  • No abuse or policy violations

If these conditions are met, we may issue a full refund OR a partial refund (at our discretion).

3. Pay-As-You-Go / Credit Purchases

Credit purchases are non-refundable, non-transferable, and non-exchangeable. This includes:

  • Top-up credits
  • Promotional credits
  • Bonus credits
  • Lifetime credits

4. Failed or Duplicate Payments

Refunds will be issued in the following cases:

  • Duplicate charges
  • Failed transactions with deducted amount
  • Accidental double payments

Refunds will be processed within 5–10 business days depending on your payment provider.

5. Service Downtime or Technical Issues

Refunds may be considered if:

  • Extended service outage
  • Critical API failures
  • Platform unavailable for extended period

However, temporary outages do not guarantee refunds. We may instead offer credits as compensation.

6. Abuse & Fraud Protection

Refunds will not be issued if:

  • Excessive usage before refund request
  • Policy violations
  • Abuse of promotional offers
  • Multiple refund requests
  • Chargeback attempts

Accounts involved in abuse may be suspended, terminated, or permanently blocked.

7. Chargebacks

If you initiate a chargeback:

  • Your MuAPI account may be suspended immediately
  • Credits may be revoked
  • Access to API may be terminated

We strongly recommend contacting us first.

8. Promotional & Discounted Purchases

Purchases made using coupons, promotional pricing, discount campaigns, or limited-time offers are non-refundable unless required by law.

9. Refund Processing Time

If approved:

  • Refunds processed within 5–10 business days
  • Returned to original payment method
  • Processing time depends on payment provider

10. Contact for Refund Requests

To request a refund, contact:

Email: support@vadoo.tv
Website: https://muapi.ai

Include:
• Account email
• Transaction ID
• Reason for refund

11. Changes to Refund Policy

We may update this Refund Policy at any time. Changes become effective immediately upon posting. Continued use of MuAPI indicates acceptance of the updated policy.

12. Final Decision

All refund decisions are made at MuAPI’s sole discretion and are final.

© 2026 Vadoo Internet Services Private Limited · support@vadoo.tv